POLICIES
CONTACT INFORMATION /
CUSTOMER SERVICE
Behavioral
Technology, Inc.
Attn:
Customer Service
24
M Street
Salt
Lake City, UT 84103
U.S.A.
Toll Free: 888-363-9017
Phone: 801-363-9017
Fax: 801-363-9022
Email: customerservice@btimonarch.com
Hours are Monday through Friday 8:00 AM until 5:00 PM Mountain Time
PRIVACY POLICY
The trust and confidentiality of our customers is very important to us at Behavioral Technology, Inc. We respect your right to privacy and will protect it when you visit our website. We collect no personal information about you when you visit our website unless you specifically and knowingly choose to provide such information to us. If you choose to provide information to us, we use it only to fulfill your request for information or services. We will never sell, rent or trade any personal address information to any other company or individual.
TRANSACTION SECURITY
POLICY
BTI takes Internet
security very seriously. Our technology and policies are designed to make your
online transactions safe, private and secure. We will safeguard your
information according to established security standards and procedures and we
continually evaluate the latest technology for protecting information.
Sensitive
information passed in online transactions, such as social security numbers, banking
information, and personal data is strictly confidential and is processed on a
secure server. You can look for the "lock" symbol at the bottom of
your browser window to verify that you are on a secure server. Our secure
socket layer (SSL) software uses state-of-the-art high level encryption to
ensure that your personal and financial information cannot be intercepted
during transmission to our server.
This web site
(https://www.btimonarch.com) is secured using a Thawte Digital Certificate.
This certificate verifies our identity, confirms secure software download, and
ensures secure and encrypted payment information.
You may click on the
Site Seal below to verify the validity of our Thawte Certificate, part of our
commitment to your security.
For more about the
Thawte Digital Certificate, you may visit Thawte's
web site
RETURNS AND REFUNDS
At Behavioral Technology, Inc. your satisfaction with our products and services is of utmost importance. If you have any problems with any item received from us please contact our customer service department at 888 363-9017 or email: customerservice@btimonarch.com for a return authorization (RA #). Upon receipt of defective products or unopened items (with a valid RA number), the item will be replaced or a credit given toward future purchase or refund.
All products are shipped Priority Mail and ship within two business days. UPS Overnight or Express Mail Services are available. Shipping and handling charges if not stated in our item listing will be calculated and applied automatically before final check out..